Privacy Policy
Effective Date: 15 January 2025
nuvexarify operates under Australian privacy legislation and takes your data protection seriously. This document explains what information we collect when you use our financial analysis services, why we need it, and what rights you have regarding your personal data. We've tried to write this in plain English rather than legal jargon.
Who We Are and What This Covers
nuvexarify is a financial analysis platform based in Castle Hill, New South Wales. We're bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy applies to information collected through our website at nuvexarify.com, our educational programs, and any interactions you have with our team.
When we say "personal information," we mean data that can identify you as an individual. And yes, we're the data controller under Australian law, which means we're responsible for how your information gets handled.
Information We Collect
Here's what we gather and why we need it:
Information You Give Us Directly
- Contact details when you reach out or sign up for programs (name, email, phone number)
- Business information if you're inquiring about our financial analysis services
- Payment details when you enroll in our learning programs (processed securely through third-party providers)
- Feedback and correspondence when you communicate with us
Information Collected Automatically
When you visit our website, standard technical data gets logged. This includes your IP address, browser type, pages you visit, and how long you spend on each section. We use this to understand how people interact with our content and where we can improve the experience.
Analytics and Usage Data
We track how visitors navigate through our educational materials and which analysis tools get used most frequently. This helps us refine our content and spot technical issues. The data is aggregated and anonymized wherever possible.
How We Use Your Information
We're not in the business of collecting data for its own sake. Everything we gather has a specific purpose:
| Purpose | Legal Basis (Australian Context) |
|---|---|
| Delivering our financial analysis services and educational programs | Contract performance and legitimate business interests |
| Responding to your inquiries and providing customer support | Legitimate business interests and consent |
| Processing payments and maintaining financial records | Legal obligation and contract performance |
| Improving our website and learning materials | Legitimate business interests |
| Sending program updates to enrolled participants | Contract performance and consent |
| Complying with Australian financial regulations | Legal obligation |
We don't use your data for automated decision-making that would significantly affect you. Any analysis results we provide are based on the financial data you choose to input, not on profiling your personal information.
Sharing Your Information
We keep your data within our organization unless there's a genuine reason to share it. When we do share information, it's limited to:
Service Providers
Payment processors handle transaction data when you enroll in programs. Email service providers manage our communications. Hosting companies store our website data. These providers are contractually required to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
If Australian law enforcement or regulatory bodies request information through proper legal channels, we're obligated to comply. We'd also disclose data if necessary to protect someone's safety or prevent fraud.
Business Transfers
Should nuvexarify be acquired or merge with another entity, your information would transfer as part of that transaction. You'd be notified beforehand, and the new entity would remain bound by this privacy policy.
Important: We do not sell your personal information to third parties. We don't rent out our contact lists. We don't share your data with advertisers. Your information stays with us unless one of the above scenarios applies.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you several rights regarding your personal information:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days unless there's a valid reason for delay.
Correct Inaccuracies
If information we hold is wrong or outdated, you can ask us to correct it. We'll update our records promptly and notify any third parties if necessary.
Request Deletion
You can ask us to delete your personal information unless we have a legal reason to retain it (like tax records or ongoing contractual obligations).
Withdraw Consent
Where we're processing your data based on consent, you can withdraw that consent at any time. This won't affect any processing we did before your withdrawal.
Object to Processing
If you believe we're processing your information inappropriately, you can object. We'll review your situation and stop processing unless we have compelling legitimate grounds.
Lodge a Complaint
If you're unhappy with how we've handled your data, you can complain to the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, contact us using the details at the end of this document. We'll need to verify your identity before processing requests involving personal data.
Data Security Measures
We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security approach includes:
- Encrypted connections (SSL/TLS) for all data transmitted through our website
- Restricted access to personal information within our organization (only staff who need it can access it)
- Regular security assessments of our systems and third-party providers
- Secure disposal procedures for information we no longer need
- Staff training on privacy obligations and data handling procedures
Despite our precautions, no system is completely secure. If we experience a data breach that's likely to result in serious harm, we'll notify affected individuals and the OAIC as required by Australian law.
How Long We Keep Your Information
We don't keep personal information longer than necessary. Retention periods vary based on the type of data and our legal obligations:
- Enrollment and program participation records: 7 years (tax and business record requirements)
- Financial transaction data: 7 years (Australian tax law compliance)
- General inquiry correspondence: 2 years unless ongoing relationship
- Website analytics data: 26 months in aggregated form
- Marketing consent records: Until you withdraw consent or 3 years of inactivity
After these periods, we securely delete or anonymize the information. Some data may be retained longer if you've specifically requested it or if we have a legal obligation to preserve it.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Most are essential for the site to function properly (like remembering you're logged in). Others help us understand how people use our resources so we can make improvements.
You can control cookie preferences through your browser settings. Blocking all cookies may affect your ability to use certain features of our website. We don't use cookies for cross-site tracking or behavioral advertising.
International Data Transfers
Your information is primarily stored on servers located in Australia. Some of our service providers (like cloud hosting or email platforms) may store data on servers in other countries, including the United States and European Union.
When we transfer data internationally, we ensure appropriate safeguards are in place through contractual clauses and verification that the recipient maintains adequate data protection standards.
Children's Privacy
Our services aren't directed at individuals under 18. We don't knowingly collect personal information from minors without parental consent. If you believe we've inadvertently collected such information, contact us immediately and we'll delete it.
For participants aged 16-17 enrolling in our learning programs, we require parental or guardian consent before processing their personal information.
Changes to This Policy
We review this privacy policy periodically and update it when our practices change or when required by law. The effective date at the top shows when it was last revised.
Significant changes will be communicated through our website and via email to program participants. Continued use of our services after changes take effect indicates acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, reach out to us directly. We aim to respond to all privacy inquiries within 7 business days.
Address: Castle Towers, Shop 423 Level 3/6-14 Castle St, Castle Hill NSW 2154, Australia
Phone: +61754475940
Email: help@nuvexarify.com
For formal complaints or if you're unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.